Paying invoices by card

Add or replace your invoice card

1. 1
   Open Financials

   Select your brand workspace and open Financials (/brands/dashboard/financial/overview).

2. 2
   Choose Update card for invoices

   Complete the secure Stripe card setup and return to Fanciti. This saves or replaces the card used for invoice collection.

Use Update card for invoices for this change. Payment methods managed in billing settings are for subscriptions and may be separate from your invoice card.

Who can manage the card?

Only the brand owner or a finance administrator can add or replace the invoice card. An agent acting on the brand’s behalf cannot do this.

When invoices are charged

When automatic collection is enabled and a card is saved, Fanciti charges the unpaid invoice balance. Check the due date and automatic charge date on your invoice. The first automatic attempt is scheduled for 3 days after the due date; required approval can delay it.

If your card is declined

If the first scheduled attempt is declined, the next scheduled attempt on the same card is 7 days after the invoice due date. There are no later scheduled attempts on that card. A replacement card may be charged immediately, without waiting for the next scheduled date, subject to the same limits and any required review. There are at most 4 automatic charge attempts per invoice across all cards; replacing a card does not reset the limit.

Notices go to your billing email: a reminder 3 days before the due date, a due-date notice, and an overdue notice when an automatic charge is declined. If your bank requires authentication after a failed attempt, an action-needed email asks you to pay online. If still unpaid, a final notice at 14 days after the due date says paid features are suspended; at 21 days the invoice is escalated for a person to review.

Once the attempt limit is reached, automatic attempts stop. A decline or the limit does not cancel the invoice: the unpaid balance remains due. Contact support for help with the next steps.

Why a charge may be held

Sometimes we cannot immediately confirm whether an earlier charge went through, or your bank is still processing it or needs you to authenticate. To avoid charging you twice, no new automatic charge is sent while that outcome is unresolved, even if you replace the card. We check the earlier charge with our payment provider first: if it went through, it is recorded as paid; if it was declined, retries continue on the normal schedule. No further automatic charge is sent while the outcome remains unconfirmed; we keep checking with our payment provider, and our team may review unresolved charges. A hold does not cancel the unpaid invoice.

Receipts and overpayments

After a successful automatic charge, Fanciti records the payment receipt and sends a payment confirmation to your billing email. Your invoice shows the updated status and balance. Any payment above the remaining invoice balance is recorded as credit for your brand.

Get help

Open Help (/help) or email cs@fanciti.com for help with a declined or held payment. Include the invoice number so the team can find it. Never send your full card number or security code.