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Privacy Policy

Our Privacy Policy was last updated on May 7, 2026 UTC.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Connected Store and Commerce Platform Data

If You connect a Shopify store or another commerce platform account to Fanciti, We may collect and process information needed to provide the integration, including store domain, platform shop identifiers, app installation status, encrypted platform access tokens, product and collection information, product handles, variants, images, discount-code metadata, creator or campaign discount-code mappings, and order webhook data used for affiliate attribution.

Order webhook data may include order identifiers, order names, discount codes, subtotal and total amounts, currency, financial status, order lifecycle status (including update and cancellation state, cancellation reason, and cancellation timestamps), line-item snapshots, timestamps, and customer details included in the order payload, including the customer email and, where the commerce platform includes them, customer name and address. For affiliate accounting, attribution, reconciliation, and audit purposes, We retain the raw order payload We receive from the commerce platform, which may contain these customer details. We do not request Shopify customer profile access beyond what the order payload provides. When We receive a verified customer data-deletion request from the commerce platform, We anonymize the customer-identifying fields (including email) and clear the retained raw payload for the matching orders, while preserving the non-identifying financial attribution.

When a connected store reports that an attributed order was updated, refunded, or cancelled, We retain the attribution record and adjust the attributed amount so that affiliate balances can be reconciled across payout cycles. We do not delete cancelled attribution records solely because the underlying order was cancelled, as We need them for accurate affiliate accounting, dispute resolution, and audit purposes.

We use connected store and commerce platform data to connect merchant stores to Fanciti, sync product information, create or register creator discount codes, generate affiliate links, attribute orders to creators or campaigns, calculate and audit affiliate activity, troubleshoot integration issues, detect misuse, maintain platform security, and comply with legal obligations. We do not use connected store buyer data to create unrelated advertising profiles.

Connected Accounting and Payout Provider Data

If We connect accounting or payout providers, including Xero or Wise, We may collect and process the information needed to operate affiliate finance workflows. This may include encrypted provider access or refresh tokens, provider tenant or profile identifiers, invoice and payout identifiers, invoice amounts, payout amounts, currencies, payment status, sync status, provider error status, account-code mappings, brand contact names, creator payout recipient identifiers, recipient country, recipient currency, recipient account holder name, and verification status.

We use this data to create or sync affiliate invoice records, create Xero contacts or draft invoices, create Wise quotes and transfers, fund approved payouts when configured, reconcile external provider activity, prevent duplicate invoice or payout operations, maintain audit records, troubleshoot provider failures, detect misuse, and comply with legal and accounting obligations. Fanciti's current Wise payout records store provider recipient references and payout metadata; We do not intentionally store full creator bank account numbers in Fanciti unless a future payout workflow requires it and is disclosed at the time of collection.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Connected store access tokens are retained while the store remains connected and are disabled or removed when the app is uninstalled or the connection is revoked. Product, discount-code, attribution, commission, audit, and transaction records may be retained for as long as needed to provide the Service, resolve disputes, enforce agreements, comply with law, and maintain accurate affiliate accounting records.

Accounting and payout provider access tokens are retained while the provider connection remains active and are disabled, removed, or revoked where supported when the connection is disconnected. Invoice, payout, ledger, approval, reconciliation, and external sync records may be retained for as long as needed to provide the Service, resolve disputes, enforce agreements, comply with tax, accounting, and payment obligations, and maintain accurate affiliate finance records.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service, including but not limited to:

Google Analytics, Stripe, Shopify, Xero, Wise

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Your Rights to Request Data Deletion

You have the right to request that We delete Your Personal Data. You can do so yourself at any time using Our self-serve deletion workflow:

  1. Self-Service Deletion: Sign in to your account and visit https://fanciti.com/delete. From there:

    • Review what data will be deleted and confirm your intent.
    • A confirmation email containing a unique link will be sent to the email address on your account.
    • Click the link in the email (valid for 24 hours) to open the final confirmation page.
    • Confirm once more on that page to permanently delete your account and all associated data.

    You can also access this flow directly from your account settings page under Delete Account.

  2. Email Request: If you are unable to access your account, send an email to delete@fanciti.com with the subject line "Data Deletion Request" from the email address associated with your account, and include a clear statement that you wish to delete your Personal Data.

Please note that:

If You have any questions about the data deletion process, please contact Us at privacy@fanciti.com.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, one (1) day prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By sending us an email: privacy@fanciti.com